I cannot overstate the gratitude I have for the care that the Westhaven staff provided for my mother in her final year. Having checked out several of the facilities in the area, we chose to wait for an opening at Westhaven and are so pleased we did so.
The staff are exceptional and are clearly there because they believe in the service they are providing. The place is well maintained and geared to residents of all levels of need. Not only in terms of the major issues but also the smaller details that make a difference to the residents every day.
The last 16 months of her stay were during Covid and, as my husband and I live in Canada, we were unable to visit her all this time. My only comfort was the knowledge that she was receiving the best care and the companionship we could not supply.
Cari H (Daughter of Resident/Service User)
3-1 Nov 2021
My mother was admitted to Westhaven in early June 2021, after being in hospital for some time and requiring further nursing care for dementia. I had visited a few nursing homes prior to Westhaven but I decided on Westhaven as soon as I had visited. All the staff are very caring, professional and attentive. The home is clean and fresh, my mum’s residence was during Covid restrictions and the staff coped with my regular visits with understanding and suitable professionalism.
My mum’s condition sadly deteriorated until she passed away a few months later, but I cannot praise the compassion and care shown to her by the staff at Westhaven highly enough. They were also very kind to me during the times I stayed at the premises to be with my mum in her final days, which was a highly stressful time.
I would recommend Westhaven to anyone seeking care for a relative in similar circumstances.
My father was transferred to Westhaven from the hospital in July 2022 suffering from late-stage dementia. My wife and I looked after him at our house with assistance from full-time private carers for three years before he was admitted to the hospital in Feb 22.
Over the three-year period he stayed with us at home he stayed at three nursing homes to give us respite breaks and quite frankly we were not impressed with any of these homes, one was a hell hole so when we were faced with placing him full-time in an EMI home we were worried. Westhaven Nursing Home turned out to be faultless. We could not find a fault there. Everything was exemplary.
The people, all of them, are absolutely superb – experienced, professional, pleasant and so kind and helpful, they really are a credit to their profession. The home is clean and fresh and I would recommend it to anyone. I cannot thank them enough for looking after my dad in his final days.